Worldwide Shipping & Returns (EN)

Shopping Process

  1. To order please contact us via email: shop@motaki.ru ( In a letter it is necessary to indicate the country of residence)
  2. You must specify the name and the amount of the goods.
  3. It is advisable to copy the names of the goods from our website and to provide a link.

We calculate the cost of goods and the cost of shipping as soon as possible.

Sales Terms

What Payment Method is Accepted?
-- PayPal, Western Union, MoneyGram.

Why the Web Site Did not show the Shipping Method and Fee?
-- We got a large volumn of sales everyday, and we don't want to inform our customer their paid items was sold out. We will check our warehouse before quoting our customer shipping fee.
-- As Different Countries' Shipping Fee is varies, our Sales Team would quote shipping method and fee to you.
-- It's not convenience but it's fair for our customers.

Shipping

We use Russian Post unless your special request
Method and Time: Airmail (1 to 2 months)
We ship with tracking number normally.
We normally ship within 4-5 days (except holiday)
All Shipping times is based on our experiences.
NO refund will be made due to shipping delay. We are not Post Office nor CUSTOM, so we cannot control shipping time.
NO refund will be made until Post Office official reply that the package is lost.

Return Policy

If the item is broken when you receive it, please take a photo and we will refund you items prices and all shipping fee ( Partal Shipping fee if multiple items )
If you find out items missing, please take photo of the packages and items and send to us. We use two persons to double check our packages and it shouldn't missed anything.
ONLY items prices will be refunded ( NO SHIPPING FEE will be refund ) if the package is bound back from receiver country by any reason( e.g. custom, wrong address, unclaimed package, no receiver ). Please make sure your country is allowed such items and address is correct .
if you don't like the item due to any reason, please mail it back with trackable mail method. ONLY items prices will be refunded ( NO SHIPPING FEE will be refund ).